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5 Uncomfortable Questions Every CIO Should Ask

November 23, 2016

When you head up an IT department, most of your days are spent reacting to and trying to solve the issues and problems that arise on a daily basis. However, when the unicorn of a moment’s free...

Tiffany Thao Talks Genesys Works and 5 Tips for Success in Your First Month of Internship

November 15, 2016

This post is guest written by resident Genesys Works intern, Tiffany Thao...

3 Reasons why a Software Defined Network is a REAL Game-Changer

November 01, 2016

Software defined networking is a buzzword that is growing rapidly. There are a multitude of various Software Defined Network solution partners out there and consolidation will eventually make its...

3 Mistakes Almost Everyone Makes with Corporate Holiday Gifts

October 10, 2016

It’s getting to be that time of year again. Maybe you’re just starting to get settled into fall, back-to-school, or football season… It’s also a time of year we start to think, plan, and budget...

Telecom PMO, a Different Reality: How to Ensure Success

October 03, 2016

Many IT organizations have developed a Project Management Office (PMO).  They are usually staffed with competent project managers who have good project management tools and who understand how to...

3 Strategic Reasons Why You Should Use Managed Services for Communications

September 21, 2016

Communications (historically referred to as telecommunications) is a term that has taken a new spin as it now refers to converged voice and data networks as well as mobility. For IT leaders, it is...

3 Tips to Kill Escalations Before They Happen

September 09, 2016

Before I dive into escalations, let me give you a little background. As a contact center manager, I am a wearer of many hats.  There is just no way around it, the expectation of those of us...

Genesys Works Intern Drafted to Team Renodis

August 16, 2016

Draft. Day. You may think of the NFL when you hear these words, however they mean so much more to a select group of students today who participated in Genesys Works' Draft Day 2016.

Top 5 Trends Impacting Retail Networks

August 10, 2016

Retail IT leaders are under constant pressure to provide innovation to their customers and end users while at the same time “keeping the lights on”. To make matters worse, the growing risk of...

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