3 Tips to Kill Escalations Before They Happen

September 09, 2016

Before I dive into escalations, let me give you a little background. As a contact center manager, I am a wearer of many hats.  There is just no way around it, the expectation of those of us...

Top 5 Trends Impacting Retail Networks

August 10, 2016

Retail IT leaders are under constant pressure to provide innovation to their customers and end users while at the same time “keeping the lights on”. To make matters worse, the growing risk of...

This One Thing Could Mean Disaster for Some CIOs

February 05, 2016

According to a new study published by market research firm IDC, CIOs who focus on the operational side of IT will find themselves missing the mark -- while CIOs engaged in innovation and...

How to Solve the Annual CIO Dilemma [Video]

January 22, 2015

No one needs to tell you that the job of the CIO is one of America’s most stressful roles. As each year winds down, it's time to reflect on how you've moved the needle strategically... 

We’re Getting Lync at Our Office…Should I be Excited?

January 29, 2014

Microsoft Lync, available in the bundled business version of Office 365, is yet another way to stay connected to your co-workers, colleagues and clients. You can message, have a video or audio...

Why Should I Care About HTML5?

January 16, 2014

If you’ve spent some time online, chances are good you’ve heard of HTML5.  HTML stands for Hypertext Markup Language and the fifth version is likely to make some major changes in the way we all...

4 Things IT Leaders Can Learn from the World’s Greatest Athletes

December 03, 2013

We all think of the same names when we think of the world’s greatest athletes. Muhammad Ali, Jim Brown, Bo Jackson, Wayne Gretzky, Michael Jordan, Willie Mays, Dale Earnhardt Sr, Roger Federer,...

5 Things I.T. Should Outsource in 2014

November 20, 2013

Is your company looking for ways to cut costs in 2014? With increases in healthcare costs and decreases in budgets, many I.T. managers have been asked to reduce costs. The good news is that there...

Telecom Management Isn’t Worth an I.T. Department’s Time, According to New Research

November 05, 2013

St. Paul, Minn. (Nov 5, 2013) – I.T. Leaders and CIOs can focus on strategic initiatives, gain greater telecom expertise, and lower their total cost of telecom according to a new white paper...

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