CIOs and IT leaders have a tough job. They need to deliver results, hire the right talent, make sure they have the right technology in place, and be relevant to the business. The worst thing in the world is when an IT organization has to use key resources and time to deal with a telecom issue that dramatically impacts their business.
Telecom is not perfect. In fact it can be chaotic. Most IT leaders don’t even like dealing with telecom. Unfortunately telecom problems will happen, issues will arise, and your business will be impacted. There are many things in the back of the IT leader’s mind, but some things are more dramatic than others. Let’s take a look at 5 Telecom Nightmares that Keep IT Leaders Up at Night:
5 Telecom Nightmares that Keep IT Leaders Up at Night - #1: Carrier Service Outages
Outages cause major disruption. It impacts customers, results in lost business and may lead to poor reputation. Service outages also result in critical IT resources spending valuable time trying to resolve these issues. Whether they are handling help desk calls or working with the carriers to get the issue resolved quickly, they are not spending time on more important IT initiatives.
As a preventative measure, it is important to have a disaster recovery plan in place or a backup connection. Make sure to do your due diligence to find the right provider who has a proven track record for uptime and getting issues resolved quickly.
5 Telecom Nightmares that Keep IT Leaders Up at Night - #2: Lost or Stolen Mobile Devices
The growth of mobility has spurred great opportunity for businesses, but it has also created potential nightmares for IT leaders. Critical customer data or company data can easily be lost if a mobile device is misplaced or stolen. BYOD has created many risks for companies who allow employees to bring their own mobile device (iPads, iPhones, tablets, etc).
Not having the right security policy or mobile device management platform in place creates risks to your organization, and a nightmare for IT leaders.
5 Telecom Nightmares that Keep IT Leaders Up at Night - #3: Fiber or Line Cut
Some things you can control, some things you can’t. When a backhoe goes through your fiber line, the only thing you can do is hope the problem is solved quickly and efficiently with little impact to the business (if that is even possible). Just as a carrier service outage causes a major disruption, so does a fiber line cut. Most companies have a plan in place to deal with this type of situation. Some companies do not, and they pay the price.
5 Telecom Nightmares that Keep IT Leaders Up at Night - #4: Data Security Breach
Imagine this scenario. An employee was let go or leaves your company and in the process takes critical company data with them. Whether an employee steals data, your network is attacked by a virus or malware, or someone hacks into your system – the nightmare is made real for the IT leader. Having a secure network and the right platforms/processes in place to protect your company data will mitigate (not eliminate) the risk of your data being breached.
5 Telecom Nightmares that Keep IT Leaders Up at Night - #5: Carrier Implementation
So you feel good about that three year contract you just signed with your carrier. You have confidence in their ability to deliver and they tell you time and time again everything will be “fine”. Think again.
Now it’s implementation time. You may feel like you did your due diligence in selecting the right carrier and technology, but if you 1) don’t have the right resources and plan in place to manage the implementation process and; 2) have not identified the risks involved in the implementation, you are setting yourself and your company up for failure.
Let’s face it, dealing with carriers is not fun and implementations do go bad. Having the right plan in place, resources who know how to work with carriers, escalate issues, and have the resources needed to solve problems when they arise will help mitigate implementation nightmares.
Preventative Measures and Expert Partners Help IT Leaders Sleep Soundly
The fallout from these types of real-life nightmares result in lost customers, poor reputations, lost revenues, lost confidence, and sometimes… lost jobs.
But having the right disaster recovery plan in place, the right technology to protect and secure data and mobile devices, and a plan to implement carrier services will help mitigate these risks in the future and more importantly – you will get more sleep at night! Not sure where to start with preventative action? No need to procrastinate. Enlist the help of a trusted partner to get you started in the right direction.
Are there any other telecom nightmares that keep you up at night? Comment below.