Before I dive into escalations, let me give you a little background. As a contact center manager, I am a wearer of many hats. There is just no way around it, the expectation of those of us running...
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The Strategic Role of UCaaS in Attracting and Retaining Qualified Employees
Renodis Acquires Significant Stake in RCN Technologies and RTech, Expands Capabilities to Keep Clients Connected through Wireless 5G and Solutions
Go Jump In a Frozen Lake? OKAY!
ALERT: Decommission POTS Lines This Year proactively or reactively, the choice is yours!
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