Renodis Blog

This post is guest written by resident Genesys Works intern, Tiffany Thao...

Software defined networking is a buzzword that is growing rapidly. There are a multitude of various Software Defined Network solution partners out there and consolidation will eventually make its way...

It’s getting to be that time of year again. Maybe you’re just starting to get settled into fall, back-to-school, or football season… It’s also a time of year we start to think, plan, and budget for...

Many IT organizations have developed a Project Management Office (PMO). They are usually staffed with competent project managers who have good project management tools and who understand how to get...

It's not enough for today's CIOs to oversee IT and IT alone - they need to network throughout the company, looking for ways to make IT a business function, not an afterthought.

Communications (historically referred to as telecommunications) is a term that has taken a new spin as it now refers to converged voice and data networks as well as mobility. For IT leaders, it is a...

Before I dive into escalations, let me give you a little background. As a contact center manager, I am a wearer of many hats. There is just no way around it, the expectation of those of us running...

Draft. Day. You may think of the NFL when you hear these words, however they mean so much more to a select group of students today who participated in Genesys Works' Draft Day 2016.

Retail IT leaders are under constant pressure to provide innovation to their customers and end users while at the same time “keeping the lights on”. To make matters worse, the growing risk of...