When you head up an IT department, most of your days are spent reacting to and trying to solve the issues and problems that arise on a daily basis. However, when the unicorn of a moment’s free time...
This post is guest written by resident Genesys Works intern, Tiffany Thao...
Software defined networking is a buzzword that is growing rapidly. There are a multitude of various Software Defined Network solution partners out there and consolidation will eventually make its way...
It’s getting to be that time of year again. Maybe you’re just starting to get settled into fall, back-to-school, or football season… It’s also a time of year we start to think, plan, and budget for...
Many IT organizations have developed a Project Management Office (PMO). They are usually staffed with competent project managers who have good project management tools and who understand how to get...
It's not enough for today's CIOs to oversee IT and IT alone - they need to network throughout the company, looking for ways to make IT a business function, not an afterthought.
Communications (historically referred to as telecommunications) is a term that has taken a new spin as it now refers to converged voice and data networks as well as mobility. For IT leaders, it is a...
Before I dive into escalations, let me give you a little background. As a contact center manager, I am a wearer of many hats. There is just no way around it, the expectation of those of us running...