Before I dive into escalations, let me give you a little background. As a contact center manager, I am a wearer of many hats. There is just no way around it, the expectation of those of us running...
Improving the Customer Experience
Renodis Announces Acquisition of 12 Points Consulting
Renodis Announces Acquisition of The Eric Ryan Corporation
The Strategic Role of UCaaS in Attracting and Retaining Qualified Employees