"I need a Telecom Expense Management provider so we can ensure our Telecom and Mobility environment is fully optimized, right?"
WRONG.
Why does Telecom Expense Management ALONE fail to produce complete telecom optimization? The problem with today's Telecom Expense Management (TEM) environment is that it fails to address the other FOUR areas impacting successful Telecom outcomes:
TECHNOLOGY MANAGEMENT:
- "Do I have the right technologies in place that align with our business priorities?"
- "Are we leveraging the latest available competitive technologies to drive business?"
- "Have we done an ROI analysis/business case on mobility policies and practices, SD-WAN technology?"
VENDOR MANAGEMENT:
- "Are we utilizing the right vendor in this space that provides the correct services we need at the most competitive price?"
- "Do we have the knowledge and expertise to negotiate the best contract terms and manage all the contracts associated with our vendors?"
- "Should my IT team be distracted by resolving vendor network issues and escalations?"
- "Have we put off vendor analysis due to fear of lacking resources to support change?"
ASSET MANAGEMENT:
- "How accurate is our inventory of all telecom assets?"
- "Do we have a complete and consolidate inventory of all mobile assets?"
- "Can all reports be produced real-time?"
USER SUPPORT:
- "Do we have the resources to provide quality end user support for both telecom and mobility?"
- "Do we have the Project Management resources to migrate to new technologies and the ebb and flow of new projects?"
- "Do we have the resources to manage the ongoing changes in our telecom and mobility environment? Resources to manage MDM/EMM environment?"
- "Are we utilizing the best custom tools and process to manage our environment?"
If you're looking for a TEM provider and not asking the above questions, you're missing out on a big part of the equation. Help drive your business by realizing a fully-optimized Telecom and Mobility environment.
